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What are my shipping options?
Consider how quickly you would like to receive your order to help you choose a shipping option. Currently, our shipping options are as follows (please allow extra shipping time for orders delivered to Alaska,Hawaii, Puerto Rico and U.S. Virgin Islands):
•   Standard Shipping: Allow 7-10 business days from date shipped. Ships via U.S Postal Service or FedEx.
•   Priority Shipping: Allow 3-5 business days from date shipped. Ships via FedEx.
•   Express Shipping: Allow 1-2 business days from date shipped. Ships via FedEx.
Most in stock items ship within one business day of when you place your order (Monday through Friday, excluding holidays.) Because our goal is to offer you the hottest items as soon as possible, some items may be en route to our fulfillment center when you place your order.
If all items are in stock, express orders are shipped overnight for delivery within one business day. Express orders placed before 12:00 PM ET will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day. For more details, please see our Shipping Policy.
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Returns
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 What is PayPal?
 What are the exclusions associated with Free Shipping offers?
What can I do if I forgot my password?

How can I create an account?

What are my shipping options?

How long will it take to receive my order?

What is the HasbroToyShop.com Return Policy?





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