We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by HasbroToyShop.com within 60 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements.”
We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
If you received an item that was defective, please contact customer service at 1-800-255-5516 or visit Hasbro.com, Customer Service.
Requesting a Return Merchandise Authorization
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please call us at 1-800-408-0052 to obtain a return merchandise authorization number and information how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
Packing and Sending Your Return
1. Once you have received your Return Merchandise Authorization pack the items securely in a box. You can use the box the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
2. Affix the shipping label securely to the outside of the box.
3. Send your Return to us using an insured or trackable shipper that is most convenient for you.
Returning Free Gifts with Purchase and Promotional Packages
We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund.
Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a promotion, and you would like to make an eligible return for a refund, you are required to return both items together. If an item sold as part of a promotional package arrives damaged or defective, it may be returned for replacement.
Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website at HasbroToyShop.com or by phone: 1-800-224-4438.
Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail or postal mail confirming that your return has been received and processed. You can also log in at www.HasbroToyShop.com/OrderStatus to confirm whether your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact our Customer Service Center at 1-800-408-0052. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, you can log in at www.HasbroToyShop.com/OrderStatus or call our Customer Service Center at 1-800-408-0052.
Canceling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center at 1-800-408-0052 to attempt to cancel or change it. We are unable honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.
Contacting Our Customer Service Center
By e-mail: CustomerService@HasbroToyShop.com
By phone (8 AM - 8 PM EST, Monday - Friday, 10 AM - 6:30 PM Saturday) 1-800-408-0052